What to do when a paper-related problem is encountered... Step One:  Notification Upon learning of a paper, printing, or converting problem, the customer should contact the appropriate NewPage Technical Field Service office promptly to ensure that we can assist with the problem expeditiously. Responsibility for printed product quality lies solely with the printer. NewPage will not assume any production charges unless authorized by a NewPage Technical Field Service Representative. If a merchant supplied the paper in question, the merchant should assist the printer in preparing the claim, but it is not authorized to admit fault, nor commit NewPage to the settlement of a claim nor obligate NewPage legally. A NewPage Technical Field Service Representative must authorize production charges. NewPage Technical Field Service Representatives are available 24 hours a day, 7 days a week. To contact a Technical Field Service Representative, please contact any of the offices listed below. New Jersey Maine 515 Plainfield Avenue Suite 104 Edison, NJ 08817 Phone:  (800) 664-6323   35 Hartford Street Rumford, ME 04276 Phone:  (800) 334-2652 Illinois Michigan Woodfield Preserve Office Center 20 N Martingale Rd Suite 450 Schaumburg, IL 60173 Phone:  (800) 621-0774   7100 County Road Escanaba, MI 49829 Phone:  (800) 338-9855 Georgia* North Carolina* 3410 Mt Olivet Road Dallas, GA 30132 Phone:  (770) 443-4337   2877 Old Well Lane Gastonia, NC 28054 Phone:  (704) 861-1165 Missouri* Ohio* 111 Westport Plaza Suite 1013 St Louis, MO 63146 Phone:  (314) 878-6590   353 South Paint St Chillicothe, OH 45601 Phone:  (800) 832-6323 * Available during regular business hours only. Note: All carbonless claims and calls should be directed to the Chillicothe, Ohio location.