NewPage's Warranty and Claims Policy

NewPage prides itself in providing quality printing, converting papers, and coatings. The following statement of our Warranty and Claims Policy is intended to assist our customers in understanding the terms of our warranty, the circumstances under which we will honor claims, and the procedures for making claims.

All claims involving NewPage's products must be made in strict accordance with the procedures set forth in this policy. Failure to follow these procedures will result in a disallowance of a customer's claim.

A customer must make any claim for shortages within 10 days after the date of delivery to the customer. All other claims must be submitted within 60 days after the date of delivery, or in the case of breach of warranty, within 60 days after the date within the warranty period on which the defect is or should have been discovered. Failure to provide that notice prevents NewPage from making a prompt investigation, and unfairly hampers NewPage in its assessment of the circumstances. Therefore, customer acknowledges that the failure to provide a timely notice will bar any claim. Other than an action by NewPage for the purchase price, any action for breach of any of NewPage's obligations must be commenced within 13 months from the date of the tender of delivery by NewPage, or, in the case of a claim based upon breach of warranty, within 13 months from the date within the warranty period on which the defect is or should have been discovered by Buyer, whichever is earlier.

We suggest that, in the case of shipments by truck, shortages be noted on the bill of lading, and in the case of shipments by rail, shortages should be noted on the packing list affixed to the inside of the car. The bill of lading or packing list should then be sent to NewPage's customer service department for verification. In many cases, the NewPage technical field service department will be able to help you solve any problems that you may experience. Enlist the aid of this department through your sales office when the occasion demands.

If a customer discovers a problem with a NewPage product while it is being processed, the customer should stop all processing and notify NewPage immediately. Customers who fail to stop all processing and notify NewPage or resume processing against NewPage's advice do so at their own risk.